We're here to help

01. BXMedia support

Email: info@yifanglobal.com. Operator: Anhui Yifan E-Commerce Co., Ltd., No. 835 Renmin Road, Industrial Park, Dongcheng Subdistrict, Jieshou, Fuyang, Anhui, China.

Describe the issue and, if known, your alias and collaboration reference. Share only what is necessary; do not attach passwords, codes, private keys or complete account statements.

02. Privacy and deletion

For ARCO rights and privacy: info@yifanglobal.com. Request closure and deletion without installing the app. The deletion page includes instructions and an email composer.

03. TikTok issues

We help with BXMedia connections and records. Decisions about TikTok accounts, eligibility or its own commissions are handled through TikTok channels. Never share your password to get help.

04. Commission discrepancies

Provide the reference, date, expected amount and reason. Avoid buyer or teammate data. Our review does not replace TikTok procedures or your legal rights.

Creator training

Download the English app guide for sign-in, product selection, samples, video delivery, points redemption and team management.

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