Your account. Your data. Your choice.

01. How to start a request

In the app: Profile → Settings → Danger zone → Delete account. Outside the app: email info@yifanglobal.com with the subject ‘BXMedia — account and data deletion’. You do not need to reinstall or recover access to request it.

Include an alias or identifier, reply channel and whether you want to delete the account and data or only certain data. We verify identity before irreversible action without asking for your TikTok password.

02. What happens next

Our team manually confirms scope, verifies identity, explains timing and communicates the result. Process: Our team manually handles requests received at info@yifanglobal.com and coordinates their execution. After receiving a valid request and completing the necessary identity verification, we will immediately stop routine use of the account data and new authorized synchronization, and deactivate BXMedia sessions. Within 7 calendar days, we will delete or irreversibly anonymize data that does not need to be retained under a legal or valid contractual obligation, and notify you of the outcome. Records that must be retained will have restricted access and use; we will explain what is retained, why and for how long, and delete or irreversibly anonymize it when that period ends. Any shorter deadline required by law or an applicable TikTok agreement will apply. Deleting a BXMedia account does not delete your TikTok account.

The 7 calendar days are the stated maximum processing period, not a waiting period before processing begins. Closing the account does not by itself mean that data has been erased; the final confirmation will explain what was deleted or anonymized and what must be retained, including the reason and retention period.

03. Scope and retention

A request may cover profile, authorizations and technical credentials, files, collaborations, teams and compensation. Legally necessary information for obligations, disputes or fraud prevention should be identified and restricted, without retaining the entire history indiscriminately.

Categories and periods: We retain account, authorization, collaboration, file, points and technical records only as long as needed to deliver the service or meet a valid purpose. Access, withdrawal and deletion requests are assessed by data category. Where a legal or valid contractual obligation, dispute or fraud prevention requires retention, we limit the data and its use to what is necessary. Our response explains what is deleted or anonymized and what is retained, why and for the applicable period, including affected backups. At the end of that period, we delete or irreversibly anonymize the data. We do not apply one fixed retention period to every category. The response should explain retention or partial refusals. Deleting BXMedia does not delete your TikTok account or independently controlled third-party information.

04. Before closing

You may request a data copy and clarification of pending collaborations or amounts. Deletion does not mean waiving legitimately accrued amounts. Uninstalling, signing out or revoking TikTok does not replace this request.